At Revolution Shop (Dancewear House US), we understand that finding the perfect dancewear is as crucial as nailing your routine. If your items don’t fit your performance needs, our flexible returns policy ensures you can exchange or return them with ease.

Our Returns Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • Unworn and unwashed
  • In original packaging with tags attached
  • Accompanied by the original receipt or order confirmation

Non-Returnable Items: For hygiene and safety reasons, we cannot accept returns on dance underwear, tights, or any customized/debut performance costumes.

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us: Email [email protected] with your return/exchange request within 15 days of delivery
  2. Provide Details: Include your order number, item details, and reason for return/exchange
  3. Wait for Approval: We’ll respond within 2 business days with return authorization and instructions
  4. Ship Items Back: Package securely and send to our UK address (return shipping is customer’s responsibility)
  5. Processing: Allow 3-5 business days for processing once we receive your return

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service.

Refund Information

Refunds will be processed within 5 business days after we receive and inspect your return. Your refund will be issued to your original payment method:

  • Credit/Debit Cards: 3-10 business days depending on your bank
  • PayPal: Typically within 24 hours

Original shipping fees are non-refundable.

Exchange Process

For exchanges:

  1. Follow the standard return process
  2. Clearly state the replacement item/size needed
  3. We’ll ship your new item once the return is processed (additional shipping charges may apply)

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items, contact us immediately at [email protected]. We’ll arrange a free return and expedited replacement.

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Revolution Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Item(s) for return/exchange: – [Product Name] – [Size/Color] – [Reason for return/exchange] [For exchanges, please specify desired replacement item/size] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Contact Us

For any questions about our returns policy:

Email: [email protected]
Address: 27 Holden Ing Way, Londonderry, GB CH2U 3OA

We appreciate your trust in Revolution Shop for your dancewear needs. Our returns policy reflects our commitment to your complete satisfaction – because when you’re focused on your performance, your costume should be the last thing on your mind.