At Revolution Shop, we’re dedicated to ensuring your dancewear journey is as seamless as your performances. Our comprehensive shipping and returns policies are designed with dancers’ needs in mind, offering flexibility and clarity at every step.
Shipping Information
Order Processing
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options & Delivery Times
Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Includes tracking and insurance
Free Shipping (Orders over £50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
- Basic tracking available
Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to some Asian countries and remote regions.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal for secure, hassle-free transactions.
Returns & Exchanges Policy
We want you to love your dancewear as much as we do. If something isn’t quite right, our flexible returns policy makes it easy to exchange or return items.
Return Eligibility
- Returns accepted within 15 days of delivery
- Items must be unworn, unwashed, and in original packaging with tags attached
- Original receipt or order confirmation required
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Dance underwear (including tights and camisoles)
- Customized items
- Debut & First Performance Costumes
How to Return or Exchange
- Contact Us: Email [email protected] within 15 days of delivery with your request
- Provide Details: Include your order number, item details, and reason for return/exchange
- Wait for Approval: We’ll respond within 2 business days with return authorization and instructions
- Ship Items Back: Package securely and send to our UK return address (provided in approval email)
- Processing: Allow 3-5 business days for processing once we receive your return
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect. We recommend using a tracked shipping service for your protection.
Refund Information
- Refunds processed within 5 business days after we receive and inspect your return
- Original shipping fees are non-refundable
- Refund methods:
- Credit/Debit Cards: 3-10 business days (depending on your bank)
- PayPal: Typically within 24 hours
Exchange Process
For exchanges, follow the standard return process and clearly state your desired replacement item/size. We’ll ship your new item once the return is processed (additional shipping charges may apply).
Damaged or Incorrect Items
If you receive damaged, defective, or incorrect items, contact us immediately at [email protected]. We’ll arrange a free return and expedited replacement.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Revolution Shop Team,
I would like to request a [return/exchange] for my recent order (#[Your Order Number]).
Item(s) for return/exchange:
– [Product Name]
– [Size/Color]
– [Reason for return/exchange]
[For exchanges, please specify desired replacement item/size]
Please advise on next steps.
Best regards,
[Your Full Name]
[Your Contact Information]
Contact Us
For any questions about our shipping or returns policies:
- Email: [email protected]
- Address: 27 Holden Ing Way, Londonderry, GB CH2U 3OA
At Revolution Shop, we’re committed to your complete satisfaction – because when you’re focused on your performance, your costume should be the last thing on your mind.